Shipping Information

Delivery Times

Delivery of your plushie may take 15–25 days, depending on your location, although most plushies are delivered in less time. To make things easy for you, we offer free international shipping with included tracking on all orders. While Plushie Produce is headquartered in California, USA, some of our plushies will be shipped from overseas warehouses, increasing delivery time.

We want to be upfront about why shipping may take some time:

1. Handcrafted Plushies: Many of our plushies are handmade to ensure quality and detail.
2. Unique Products: Some of our plushies are rare, and we’re proud to be among the few retailers offering them in North America.
3. Global Warehouses: Our warehouses are located overseas, which helps us keep prices affordable while maintaining excellent quality.

All orders are processed within three business days of receipt. Once your plushie is crafted, packaged, and shipped, we’ll send you a tracking number so you can follow its journey to your doorstep. Due to our use of international shipping carriers, we recommend tracking your order using the "Order Tracking" tab on the menu at the top of your screen.

Potential Delays and Multiple Shipments

While we strive for timely delivery, please note that some factors are outside our control. Delays may occur due to:

• Customs inspections
• Increased demand during holidays

Additionally, to reduce the risk of customs fees, orders with multiple items may be shipped in separate packages. This means your items could arrive at different times. If your entire order doesn’t arrive at once, don’t be concerned—the remaining items will be on their way soon.

We appreciate your patience and understanding during these times. If you have any concerns about your order, please contact us at hello@plushieproduce.com.

Shipping Disclaimer

At Plushie Produce, we quality-check every plushie before it leaves our warehouse to ensure it’s in perfect condition.

• We are responsible for your plushie until it is delivered to your address. If your package is lost or misdelivered by our shipping partners, we’ll work with them to resolve the issue.
• Important: Plushie Produce is not responsible for packages misdelivered due to incorrect addresses provided during checkout. Please double-check your address before completing your order.

Need Extra Help?

We’re here to assist you every step of the way. If you have any questions or concerns about your shipment, please reach out to us at hello@plushieproduce.com. We’ll do our best to ensure your plushie finds its way home to you.

Last updated: December 2024